Before digital access begins
If you believe an order was placed in error, contact BBU promptly and before opening program materials or submitting program intake. Requests are assessed against the program terms and applicable consumer law.
After access begins
BBU Fit is a digital program with learning materials and services that begin after confirmation. A change-of-mind refund is generally not available after digital access or personalised work has begun.
Payment or access problems
Duplicate charges, incorrect amounts and material access failures should be reported through the contact page. BBU will investigate and provide an appropriate remedy where the issue is confirmed.
Rights that still apply
Nothing in this policy removes mandatory consumer rights or remedies available under applicable law.